Botoscope includes an integrated support system that allows customers to send messages directly to the admin panel via Telegram — without leaving the bot.
📍 Where Customers Can Contact Support
- 🛒 From a product page — the user can tap the “Manager” button on the product message to ask a question.
- 📦 From an order — if the user has already placed an order, they can go to My Orders, select the order, and tap the “Manager” button to ask something about it.
In both cases, a chat session is started automatically inside the bot.
⚙️ How It Works for Admins
- All messages appear in the Support tab in the admin panel.
- Each message includes a label indicating whether it is related to:
- 🔹 A specific product
- 🔸 A specific order
- Admins can respond in real time — the message will be sent directly to the customer in Telegram.
- Messages are instant as long as the customer has not blocked the bot.
✅ Advantages
- Real-time communication without switching platforms
- No need for third-party tools like email or external messengers
- Easy context — each message is linked to a product or order
Note: If a customer blocks the bot or unsubscribes, replies will no longer be delivered. Telegram’s message delivery policies apply.
