Botoscope includes an integrated support system that allows customers to send messages directly to the admin panel via Telegram — without leaving the bot.
📍 Where Customers Can Contact Support
- 🛒 From a product page — the user can tap the “Manager” button on the product message to ask a question.
- 📦 From an order — if the user has already placed an order, they can go to My Orders, select the order, and tap the “Manager” button to ask something about it.
In both cases, a chat session is started automatically inside the bot.
⚙️ How It Works for Admins
- All messages appear in the Support tab in the admin panel.
- Each message includes a label indicating whether it is related to:
- 🔹 A specific product
- 🔸 A specific order
- Admins can respond in real time — the message will be sent directly to the customer in Telegram.
- Messages are instant as long as the customer has not blocked the bot.
✅ Advantages
- Real-time communication without switching platforms
- No need for third-party tools like email or external messengers
- Easy context — each message is linked to a product or order
Note: If a customer blocks the bot or unsubscribes, replies will no longer be delivered. Telegram’s message delivery policies apply.
You can also enable direct communication between your customers and you. To do this, go to the Support tab, enable the Use Telegram username option, and enter your own (or your support team’s) Telegram handle.
